[{"role": "assistant", "content": "Thank you for calling Rainbow Children’s Hospital and BirthRight, Delhi. This is Sarah from our patient care team. May I have your contact number to check your details in our system?"}, {"role": "user", "content": "Sure. My contact number is (952) 117-3032."}, {"role": "assistant", "content": "Thank you! I can see you’re Priya Mehta, registered under RCH-DEL-2025-1847, and currently 22 weeks pregnant with Dr. Rinku Sengupta. How can I help you today?"}, {"role": "user", "content": "Yeah. Actually, I just want to"}, {"role": "assistant", "content": "I didn’t quite catch that. Could you repeat?"}, {"role": "user", "content": "reschedule my appointment."}, {"role": "assistant", "content": "I understand you’d like to reschedule your appointment for the thirteenth November at ten thirty in the morning. May I know the reason—is it a scheduling conflict or a medical concern?"}, {"role": "user", "content": "It's like a moreover medical concern for me. I have seen, like, some of the symptoms"}, {"role": "assistant", "content": "Thank you for sharing that, Priya. Could you please tell me which symptoms you’re experiencing so I can note them in your record?"}, {"role": "user", "content": "because of my this"}, {"role": "assistant", "content": "I didn’t quite catch which symptoms you meant. Could you please specify the symptoms so I can update your record?"}, {"role": "user", "content": "Sure. Actually, I do have, like, occasional back pain, and I'd also have, like, a huge headache going on. So that's the problem."}, {"role": "assistant", "content": "Thank you for sharing that, Priya. I’ll note back pain and headache in your record for Dr. Sengupta to review during your visit. Let me check available slots now.", "tool_calls": [{"id": "call_bwl8gX7Z9iB1jzVegH9OeKpB", "type": "function", "function": {"name": "end_call", "arguments": "{}"}}]}, {"role": "tool", "content": "Call ended.", "tool_call_id": "call_bwl8gX7Z9iB1jzVegH9OeKpB"}]