[{"role": "assistant", "specs": {"llm": {"latency": 0, "tokens_used": 0, "input_tokens": 0, "cached_tokens": 0, "output_tokens": 0}, "synthesiser": {"latency": 0.8882629320141859, "tokens_used": 152}}, "content": "Thank you for calling Rainbow Children’s Hospital and BirthRight, Delhi. This is Sarah from our patient care team. May I have your contact number to check your details in our system?"}, {"role": "user", "content": "Yes. My contact number is +1 234-5678."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6111359149799682, "tokens_used": 5733, "input_tokens": 77, "cached_tokens": 5632, "output_tokens": 24}, "synthesiser": {"latency": 0.7025862250011414, "tokens_used": 95}}, "content": "I didn’t quite catch that. Could you please repeat your contact number without country code for our local system?"}, {"role": "user", "content": "My contact number is"}, {"role": "assistant", "specs": {"llm": {"latency": 0.5963440460036509, "tokens_used": 5763, "input_tokens": 111, "cached_tokens": 5632, "output_tokens": 20}, "synthesiser": {"latency": 0.7314693199587055, "tokens_used": 77}}, "content": "I’m still having trouble hearing clearly. Could you say your contact number again, please?"}, {"role": "user", "content": "+1 234."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6029227109975182, "tokens_used": 5800, "input_tokens": 142, "cached_tokens": 5632, "output_tokens": 26}, "synthesiser": {"latency": 0.9594853639719076, "tokens_used": 105}}, "content": "I didn’t quite catch the full number. Could you please provide your ten-digit contact number starting with nine eight seven?"}, {"role": "user", "content": "Okay. So my contact number is 987654321."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6264819439966232, "tokens_used": 5844, "input_tokens": 58, "cached_tokens": 5760, "output_tokens": 26}, "synthesiser": {"latency": 0.8602244280045852, "tokens_used": 102}}, "content": "That seems to be nine digits; our records need ten digits. Could you please confirm your complete ten-digit phone number?"}, {"role": "user", "content": "Okay. So my contact number is (987) 654-3211."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6280113130342215, "tokens_used": 5917, "input_tokens": 106, "cached_tokens": 5760, "output_tokens": 51}, "synthesiser": {"latency": 0.9293074359884486, "tokens_used": 143}}, "content": "Thank you! I see you’re Priya Mehta, registered under RCH-DEL-2025-1847, currently twenty-two weeks pregnant, and last saw Dr. Rinku Sengupta. How can I help you today?"}, {"role": "user", "content": "Yeah. Hi. Actually, I want"}, {"role": "assistant", "specs": {"llm": {"latency": 0.5773427389794961, "tokens_used": 5954, "input_tokens": 43, "cached_tokens": 5888, "output_tokens": 23}, "synthesiser": {"latency": 0.8849789859959856, "tokens_used": 83}}, "content": "I didn’t quite catch that. Could you please complete your sentence about how I can assist you today?"}, {"role": "user", "content": "to know more about when I can book an appointment with it."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6026636780006811, "tokens_used": 5997, "input_tokens": 85, "cached_tokens": 5888, "output_tokens": 24}, "synthesiser": {"latency": 0.7487961960141547, "tokens_used": 83}}, "content": "Are you looking to book or reschedule your prenatal check-up appointment with Dr. Rinku Sengupta?"}, {"role": "user", "content": "Yes. And I also want to change my doctor."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6538572389981709, "tokens_used": 6050, "input_tokens": 3966, "cached_tokens": 2048, "output_tokens": 36}, "synthesiser": {"latency": 0.9358785990043543, "tokens_used": 141}}, "content": "I understand you want to change your doctor along with booking your appointment. May I know which doctor you prefer, or shall I check availability with Dr. Meera Sharma?"}, {"role": "user", "content": "Will you please let me know which doctors are available?"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6178860210347921, "tokens_used": 6111, "input_tokens": 179, "cached_tokens": 5888, "output_tokens": 44}, "synthesiser": {"latency": 0.9304695759783499, "tokens_used": 134}}, "content": "I have two options for you: Dr. Rinku Sengupta, our senior obstetrician, and Dr. Meera Sharma, a specialist for second-trimester care. Which would you prefer?"}, {"role": "user", "content": "Okay. So you can"}, {"role": "assistant", "specs": {"llm": {"latency": 0.5896197899710387, "tokens_used": 6143, "input_tokens": 106, "cached_tokens": 6016, "output_tokens": 21}, "synthesiser": {"latency": 0.6965210620546713, "tokens_used": 76}}, "content": "I didn’t quite catch that. Could you please complete your choice of doctor or your request?"}, {"role": "user", "content": "schedule an appointment with doctor You can just schedule me appointment with doctor Rinkus in Gupta only."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6165943679516204, "tokens_used": 6205, "input_tokens": 153, "cached_tokens": 6016, "output_tokens": 36}, "synthesiser": {"latency": 0.8298717190045863, "tokens_used": 119}}, "content": "Got it! You’d like to schedule your appointment with Dr. Rinku Sengupta. Do you want to reschedule your existing appointment or book a new one?"}, {"role": "user", "content": "I want to book a new one."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6146959330071695, "tokens_used": 6277, "input_tokens": 203, "cached_tokens": 6016, "output_tokens": 58}, "synthesiser": {"latency": 0.9174493659520522, "tokens_used": 200}}, "content": "Let me check Dr. Sengupta’s available slots for you. Just a moment, please.\nI have two slots available: Monday, September twenty-third at nine fifteen AM, and Tuesday, September twenty-fourth at eleven AM. Which one works better for you?"}, {"role": "user", "content": "So let's do it at"}, {"role": "assistant", "specs": {"llm": {"latency": 0.5879595449659973, "tokens_used": 6325, "input_tokens": 142, "cached_tokens": 6144, "output_tokens": 39}, "synthesiser": {"latency": 0.8153809030191042, "tokens_used": 144}}, "content": "I didn’t quite catch that. Could you please tell me which date and time suit you better: September twenty-third at nine fifteen AM, or September twenty-fourth at eleven AM?"}, {"role": "user", "content": "November 30."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6049247479531914, "tokens_used": 6371, "input_tokens": 63, "cached_tokens": 6272, "output_tokens": 36}, "synthesiser": {"latency": 0.86205414601136, "tokens_used": 124}}, "content": "I’m sorry, but Dr. Sengupta’s next available slots are September twenty-third or twenty-fourth. Would you like to pick one of these dates instead?"}, {"role": "user", "content": "No."}, {"role": "assistant", "specs": {"llm": {"latency": 0.5894702370278537, "tokens_used": 6414, "input_tokens": 107, "cached_tokens": 6272, "output_tokens": 35}, "synthesiser": {"latency": 0.8932967589935288, "tokens_used": 101}}, "content": "I don’t have Dr. Sengupta available on November thirtieth. Would you like me to check if Dr. Meera Sharma can see you then?"}, {"role": "user", "content": "Yeah, please."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6097392369993031, "tokens_used": 6477, "input_tokens": 280, "cached_tokens": 6144, "output_tokens": 53}, "synthesiser": {"latency": 0.9137027219985612, "tokens_used": 175}}, "content": "Let me check Dr. Meera Sharma’s availability for November thirtieth. Just a moment, please.\nDr. Meera Sharma is available on November thirtieth. Would you like me to book your appointment with her on that day?"}, {"role": "user", "content": "Yeah, please."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6825143220485188, "tokens_used": 6536, "input_tokens": 85, "cached_tokens": 6400, "output_tokens": 51}, "synthesiser": {"latency": 0.8344437479972839, "tokens_used": 196}}, "content": "Your appointment is booked with Dr. Meera Sharma on November thirtieth, twenty twenty-five. Please bring your reports and maternity card. Is your emergency contact still Rohit Mehta, nine eight seven six five four three two one one?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6392284799949266, "tokens_used": 6594, "input_tokens": 16, "cached_tokens": 6528, "output_tokens": 50}, "synthesiser": {"latency": 0.9119407220277935, "tokens_used": 176}}, "content": "Let me confirm: your appointment is with Dr. Meera Sharma on November thirtieth, twenty twenty-five, and your emergency contact is Rohit Mehta, nine eight seven six five four three two one one. Is that correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6122432400006801, "tokens_used": 6634, "input_tokens": 202, "cached_tokens": 6400, "output_tokens": 32}, "synthesiser": {"latency": 0.8840849319822155, "tokens_used": 129}}, "content": "You’ll receive a confirmation SMS soon with all details. Thank you for choosing Rainbow Hospital for your pregnancy care. Take care and have a lovely day!"}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6243705590022728, "tokens_used": 6651, "input_tokens": 116, "cached_tokens": 6528, "output_tokens": 7}, "synthesiser": {"latency": 0.5526249909889884, "tokens_used": 17}}, "content": "Are you still there?"}]