[{"role": "assistant", "content": "Thank you for calling Rainbow Children’s Hospital and BirthRight, Delhi. This is Sarah from our patient care team. May I have your contact number to check your details in our system?"}, {"role": "user", "content": "Sure, Sarah. My contact number is (952) 117-3032."}, {"role": "assistant", "content": "Thank you! I found your profile, Priya Mehta, registered under R-C-H dash D-E-L dash two zero two five dash one eight four seven. You’re 22 weeks pregnant and last visited Dr. Rinku Sengupta. How can I help you today?"}, {"role": "user", "content": "I sir, I want to reschedule my appointment."}, {"role": "assistant", "content": "Of course, I understand you’d like to reschedule your appointment for the thirteenth November at ten thirty AM. Let me check our system for available options... alright, got it."}, {"role": "user", "content": "Sorry. I didn't get you. What did you spoke?"}, {"role": "assistant", "content": "I said, you want to reschedule your appointment for the thirteenth November at ten thirty in the morning. I’m checking new slots for you now."}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "content": "Are you still there?"}, {"role": "user", "content": "Yes. I am there. Yeah. Please tell me the slots."}, {"role": "assistant", "content": "Here’s what I can offer you: first, the sixteenth November at nine fifteen AM; second, the seventeenth November at eleven AM. Both with Dr. Sengupta, including your routine ultrasound. Which do you prefer?"}, {"role": "user", "content": "Okay. Can I get it in the next one or two days? Because it urgent for me."}, {"role": "assistant", "content": "Let me double-check that for you. Our earliest available morning slots are the sixteenth at nine fifteen and the seventeenth at eleven. Do you prefer one of these?"}, {"role": "user", "content": "Can we have appointment at November 10?"}, {"role": "assistant", "content": "I’m sorry, Priya, but November tenth is not available. The earliest slots I can offer are the sixteenth at nine fifteen or the seventeenth at eleven AM. Would you like to choose one of these?"}, {"role": "user", "content": "Okay. So can we have an appointment with another doctor? Because it is urgent for me. It is like I do have, like, a problem. I do have a back pain."}, {"role": "assistant", "content": "Thank you for sharing that, Priya. I can offer you an appointment with Dr. Meera Sharma sooner, around the eleventh November in the morning. Does that work for you?"}, {"role": "user", "content": "Yeah. That will work fine for me."}, {"role": "assistant", "content": "Perfect, I’ve updated your appointment to the eleventh November at nine thirty AM with Dr. Meera Sharma. Your previous one for the thirteenth November at ten thirty has been cancelled in our system."}, {"role": "user", "content": "Got it."}, {"role": "assistant", "content": "For this check-up, please bring your previous reports, ultrasound images, and your maternity card. Your HDFC ERGO insurance is active, so no worries about billing."}, {"role": "user", "content": "Okay. Thank you."}, {"role": "assistant", "content": "Let me confirm everything for you: Priya Mehta, registration R-C-H dash D-E-L dash two zero two five dash one eight four seven; appointment on the eleventh November at nine thirty AM; with Dr. Meera Sharma; at Rainbow Hospital, Malviya Nagar; to discuss your back pain. You’ll get a confirmation message shortly. You’re all set! Please arrive ten minutes early and carry your reports. Dr. Meera Sharma looks forward to seeing you. Thank you for choosing Rainbow Hospital for your pregnancy care.", "tool_calls": [{"id": "call_19OmM96FT5X5oVRYJIVDxdDG", "type": "function", "function": {"name": "end_call", "arguments": "{}"}}]}, {"role": "tool", "content": "Call ended.", "tool_call_id": "call_19OmM96FT5X5oVRYJIVDxdDG"}]