[{"role": "assistant", "content": "Hi Hitesh, this is Ava calling from IRIS Carbon. I know I’m reaching you unexpectedly — is this a bad time for a quick minute?"}, {"role": "user", "content": "Yes. Tell me."}, {"role": "assistant", "content": "Great, thanks. I’ll keep it super quick. How is your annual reporting done—is it mostly in-house, Excel-heavy, or are you using a platform?"}, {"role": "user", "content": "It is Excel heavy right now. We are using for managing it."}, {"role": "assistant", "content": "Mm okay, got it. And how’s that Excel-heavy setup working for you—pretty smooth, or do some parts get a bit time-consuming?"}, {"role": "user", "content": "So it is a bit of time consuming. Right now, it is, like, taking four weeks to, like, manage all the compliance and send it to the government."}, {"role": "assistant", "content": "Right, I hear you. Many teams face tight timelines and manual tagging challenges. We help simplify these cycles and reduce effort across reporting. Would a quick fifteen to twenty minute walkthrough with an expert be helpful?"}, {"role": "user", "content": "Yeah. That will be helpful. But Lee, you will like helping?"}, {"role": "assistant", "content": "Great! Would you prefer to schedule this walkthrough later this week or early next week?"}, {"role": "user", "content": "How will you help me? Will you please let me know that thing first?"}, {"role": "assistant", "content": "Sure, I hear you. Our expert will review your current reporting setup and suggest ways to streamline workflows, reduce manual work, and save time across cycles. Does that sound good?"}, {"role": "user", "content": "Yeah. That sounds great. But"}, {"role": "assistant", "content": "I hear you, feel free to ask any other questions you have before we schedule."}, {"role": "user", "content": "how Iris Carbon will be helpful? They are not, like, many competitors."}, {"role": "assistant", "content": "Right, makes sense. IRIS Carbon stands out with over twenty years in reporting, Deloitte partnership, top XBRL quality, lower fees, and round-the-clock support. Would you like to pick a time for the walkthrough?"}, {"role": "user", "content": "Yeah. That will be helpful. Yeah."}, {"role": "assistant", "content": "Perfect. Would you prefer later this week or early next week for the walkthrough?"}, {"role": "user", "content": "Later this week, can we do it on Sunday at 4PM?"}, {"role": "assistant", "content": "Sunday is a weekend, and our expert is available Monday through Friday between ten AM and six PM IST. What time during that window works for you?"}, {"role": "user", "content": "So let's do it at 4PM on Friday."}, {"role": "assistant", "content": "Got it—just to confirm, you prefer four PM on Friday, correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "Perfect—I’ll note that and our expert will reach out to you then. Thanks again, Hitesh, and have a great day."}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "content": "Are you still there?"}]