[{"role": "assistant", "content": "Thank you for calling Rainbow Children’s Hospital and BirthRight, Delhi. This is Sarah from our patient care team. May I have your contact number to check your details in our system?"}, {"role": "user", "content": "Yes. My contact number is +1 234-5678."}, {"role": "assistant", "content": "I didn’t quite catch that. Could you please repeat your contact number without country code for our local system?"}, {"role": "user", "content": "My contact number is"}, {"role": "assistant", "content": "I’m still having trouble hearing clearly. Could you say your contact number again, please?"}, {"role": "user", "content": "+1 234."}, {"role": "assistant", "content": "I didn’t quite catch the full number. Could you please provide your ten-digit contact number starting with nine eight seven?"}, {"role": "user", "content": "Okay. So my contact number is 987654321."}, {"role": "assistant", "content": "That seems to be nine digits; our records need ten digits. Could you please confirm your complete ten-digit phone number?"}, {"role": "user", "content": "Okay. So my contact number is (987) 654-3211."}, {"role": "assistant", "content": "Thank you! I see you’re Priya Mehta, registered under RCH-DEL-2025-1847, currently twenty-two weeks pregnant, and last saw Dr. Rinku Sengupta. How can I help you today?"}, {"role": "user", "content": "Yeah. Hi. Actually, I want"}, {"role": "assistant", "content": "I didn’t quite catch that. Could you please complete your sentence about how I can assist you today?"}, {"role": "user", "content": "to know more about when I can book an appointment with it."}, {"role": "assistant", "content": "Are you looking to book or reschedule your prenatal check-up appointment with Dr. Rinku Sengupta?"}, {"role": "user", "content": "Yes. And I also want to change my doctor."}, {"role": "assistant", "content": "I understand you want to change your doctor along with booking your appointment. May I know which doctor you prefer, or shall I check availability with Dr. Meera Sharma?"}, {"role": "user", "content": "Will you please let me know which doctors are available?"}, {"role": "assistant", "content": "I have two options for you: Dr. Rinku Sengupta, our senior obstetrician, and Dr. Meera Sharma, a specialist for second-trimester care. Which would you prefer?"}, {"role": "user", "content": "Okay. So you can"}, {"role": "assistant", "content": "I didn’t quite catch that. Could you please complete your choice of doctor or your request?"}, {"role": "user", "content": "schedule an appointment with doctor You can just schedule me appointment with doctor Rinkus in Gupta only."}, {"role": "assistant", "content": "Got it! You’d like to schedule your appointment with Dr. Rinku Sengupta. Do you want to reschedule your existing appointment or book a new one?"}, {"role": "user", "content": "I want to book a new one."}, {"role": "assistant", "content": "Let me check Dr. Sengupta’s available slots for you. Just a moment, please.\nI have two slots available: Monday, September twenty-third at nine fifteen AM, and Tuesday, September twenty-fourth at eleven AM. Which one works better for you?"}, {"role": "user", "content": "So let's do it at"}, {"role": "assistant", "content": "I didn’t quite catch that. Could you please tell me which date and time suit you better: September twenty-third at nine fifteen AM, or September twenty-fourth at eleven AM?"}, {"role": "user", "content": "November 30."}, {"role": "assistant", "content": "I’m sorry, but Dr. Sengupta’s next available slots are September twenty-third or twenty-fourth. Would you like to pick one of these dates instead?"}, {"role": "user", "content": "No."}, {"role": "assistant", "content": "I don’t have Dr. Sengupta available on November thirtieth. Would you like me to check if Dr. Meera Sharma can see you then?"}, {"role": "user", "content": "Yeah, please."}, {"role": "assistant", "content": "Let me check Dr. Meera Sharma’s availability for November thirtieth. Just a moment, please.\nDr. Meera Sharma is available on November thirtieth. Would you like me to book your appointment with her on that day?"}, {"role": "user", "content": "Yeah, please."}, {"role": "assistant", "content": "Your appointment is booked with Dr. Meera Sharma on November thirtieth, twenty twenty-five. Please bring your reports and maternity card. Is your emergency contact still Rohit Mehta, nine eight seven six five four three two one one?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "Let me confirm: your appointment is with Dr. Meera Sharma on November thirtieth, twenty twenty-five, and your emergency contact is Rohit Mehta, nine eight seven six five four three two one one. Is that correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "You’ll receive a confirmation SMS soon with all details. Thank you for choosing Rainbow Hospital for your pregnancy care. Take care and have a lovely day!"}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "content": "Are you still there?"}]