[{"role": "assistant", "content": "Hi HItesh, this is Ava calling from IRIS Carbon. I know I’m reaching you unexpectedly — is this a bad time for a quick minute?"}, {"role": "user", "content": "No. Not a bad time. Yeah. Tell me."}, {"role": "assistant", "content": "Alright, sounds good. I’ll keep it super quick. I work with finance teams handling annual reporting and disclosures, and I was hoping to understand how you’re managing that on your end. Is your reporting more in-house, Excel-heavy, or are you using a platform?"}, {"role": "user", "content": "So it is, in house right now, and we are using it Excel sheets to manage it."}, {"role": "assistant", "content": "Okay, got it. And how’s that setup working for you right now — smooth, or do some parts get a little time-consuming?"}, {"role": "user", "content": "It's smooth right now, so I don't find any problem right now."}, {"role": "assistant", "content": "Mm okay, that’s good to hear. A lot of teams we talk to do deal with tight timelines or manual tagging, so it’s great yours is running smooth. Would it be helpful to get a quick fifteen to twenty minute walkthrough with one of our experts to see if anything might be optimized?"}, {"role": "user", "content": "So I already told you. Right? Because it is, like, already working smooth. So how you are going going to help me?"}, {"role": "assistant", "content": "Right, I hear you. Even when things run smooth, sometimes small efficiencies or automation can save time or reduce risks. A quick walkthrough could highlight those—would you be open to it just to see if there’s any added value?"}, {"role": "user", "content": "Yeah. That works. But how you are, like, going to help me?"}, {"role": "assistant", "content": "Great, thanks for that. Our experts usually review your current process and show where automation or simpler workflows can reduce manual effort and speed up reporting cycles. When would be better for you, later this week or early next week?"}, {"role": "user", "content": "But why I will choose you? There are many people who are, like, reaching out to me with the same services."}, {"role": "assistant", "content": "Makes sense, HItesh. What sets us apart is our Deloitte partnership, over twenty years in reporting, top XBRL quality, lower fees, and round-the-clock support. Would you like to schedule that walkthrough to see this firsthand?"}, {"role": "user", "content": "Yeah. That will be helpful. Yeah."}, {"role": "assistant", "content": "Perfect, HItesh. What works better for you, later this week or early next week?"}, {"role": "user", "content": "Let's do it on Sunday at 4PM."}, {"role": "assistant", "content": "Right, so Sunday at four PM — just to confirm, you mean four PM IST on Sunday, correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "Our expert is available Monday through Friday between ten AM and six PM IST, so Sunday won't work. What time during the week would work for you instead?"}, {"role": "user", "content": "So let's do it on Thursday at 2PM?"}, {"role": "assistant", "content": "Got it, just to confirm — Thursday at two PM IST, right?", "tool_calls": [{"id": "call_fhHenkNeVZPMEFFW5kQpcp5I", "type": "function", "function": {"name": "end_call", "arguments": "{}"}}]}, {"role": "tool", "content": "Call ended.", "tool_call_id": "call_fhHenkNeVZPMEFFW5kQpcp5I"}]