[{"role": "assistant", "specs": {"llm": {"latency": 0, "tokens_used": 0, "input_tokens": 0, "cached_tokens": 0, "output_tokens": 0}, "synthesiser": {"latency": 0.9286852160003036, "tokens_used": 102}}, "content": "Hi Hitesh, this is Ava calling from IRIS Carbon. I know I’m reaching you unexpectedly — is this a bad time for a quick minute?"}, {"role": "user", "content": "Yes. Tell me."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6115199748892337, "tokens_used": 6045, "input_tokens": 634, "cached_tokens": 5376, "output_tokens": 35}, "synthesiser": {"latency": 1.0167758469469845, "tokens_used": 117}}, "content": "Great, thanks. I’ll keep it super quick. How is your annual reporting done—is it mostly in-house, Excel-heavy, or are you using a platform?"}, {"role": "user", "content": "It is Excel heavy right now. We are using for managing it."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6140626738779247, "tokens_used": 6097, "input_tokens": 49, "cached_tokens": 6016, "output_tokens": 32}, "synthesiser": {"latency": 0.9620060280431062, "tokens_used": 103}}, "content": "Mm okay, got it. And how’s that Excel-heavy setup working for you—pretty smooth, or do some parts get a bit time-consuming?"}, {"role": "user", "content": "So it is a bit of time consuming. Right now, it is, like, taking four weeks to, like, manage all the compliance and send it to the government."}, {"role": "assistant", "specs": {"llm": {"latency": 0.5773153859190643, "tokens_used": 6181, "input_tokens": 122, "cached_tokens": 6016, "output_tokens": 43}, "synthesiser": {"latency": 0.7756312671117485, "tokens_used": 190}}, "content": "Right, I hear you. Many teams face tight timelines and manual tagging challenges. We help simplify these cycles and reduce effort across reporting. Would a quick fifteen to twenty minute walkthrough with an expert be helpful?"}, {"role": "user", "content": "Yeah. That will be helpful. But Lee, you will like helping?"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6215007349383086, "tokens_used": 6221, "input_tokens": 58, "cached_tokens": 6144, "output_tokens": 19}, "synthesiser": {"latency": 0.678566545015201, "tokens_used": 74}}, "content": "Great! Would you prefer to schedule this walkthrough later this week or early next week?"}, {"role": "user", "content": "How will you help me? Will you please let me know that thing first?"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6074506391305476, "tokens_used": 6281, "input_tokens": 99, "cached_tokens": 6144, "output_tokens": 38}, "synthesiser": {"latency": 0.8100110159721226, "tokens_used": 153}}, "content": "Sure, I hear you. Our expert will review your current reporting setup and suggest ways to streamline workflows, reduce manual work, and save time across cycles. Does that sound good?"}, {"role": "user", "content": "Yeah. That sounds great. But"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6101527910213917, "tokens_used": 6313, "input_tokens": 22, "cached_tokens": 6272, "output_tokens": 19}, "synthesiser": {"latency": 0.8153735499363393, "tokens_used": 63}}, "content": "I hear you, feel free to ask any other questions you have before we schedule."}, {"role": "user", "content": "how Iris Carbon will be helpful? They are not, like, many competitors."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6101227349136025, "tokens_used": 6383, "input_tokens": 63, "cached_tokens": 6272, "output_tokens": 48}, "synthesiser": {"latency": 0.8259210151154548, "tokens_used": 179}}, "content": "Right, makes sense. IRIS Carbon stands out with over twenty years in reporting, Deloitte partnership, top XBRL quality, lower fees, and round-the-clock support. Would you like to pick a time for the walkthrough?"}, {"role": "user", "content": "Yeah. That will be helpful. Yeah."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6134593009483069, "tokens_used": 6416, "input_tokens": 126, "cached_tokens": 6272, "output_tokens": 18}, "synthesiser": {"latency": 0.6539747901260853, "tokens_used": 68}}, "content": "Perfect. Would you prefer later this week or early next week for the walkthrough?"}, {"role": "user", "content": "Later this week, can we do it on Sunday at 4PM?"}, {"role": "assistant", "specs": {"llm": {"latency": 0.6143201892264187, "tokens_used": 6469, "input_tokens": 37, "cached_tokens": 6400, "output_tokens": 32}, "synthesiser": {"latency": 0.9419989828020334, "tokens_used": 119}}, "content": "Sunday is a weekend, and our expert is available Monday through Friday between ten AM and six PM IST. What time during that window works for you?"}, {"role": "user", "content": "So let's do it at 4PM on Friday."}, {"role": "assistant", "specs": {"llm": {"latency": 0.6043512590695173, "tokens_used": 6504, "input_tokens": 86, "cached_tokens": 6400, "output_tokens": 18}, "synthesiser": {"latency": 0.7070501439739019, "tokens_used": 52}}, "content": "Got it—just to confirm, you prefer four PM on Friday, correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "specs": {"llm": {"latency": 0.59964883280918, "tokens_used": 6542, "input_tokens": 112, "cached_tokens": 6400, "output_tokens": 30}, "synthesiser": {"latency": 0.8502127609681338, "tokens_used": 90}}, "content": "Perfect—I’ll note that and our expert will reach out to you then. Thanks again, Hitesh, and have a great day."}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "specs": {"llm": {"latency": 0.7487649719696492, "tokens_used": 6559, "input_tokens": 6552, "cached_tokens": 0, "output_tokens": 7}, "synthesiser": {"latency": 0.5494541260413826, "tokens_used": 17}}, "content": "Are you still there?"}]