[{"role": "assistant", "content": "Thank you for calling Rainbow Children’s Hospital and BirthRight, Delhi. This is Sarah from our patient care team. May I have your contact number to check your details in our system?"}, {"role": "user", "content": "Sure, Sarah. My"}, {"role": "assistant", "content": "I didn’t quite catch that. Could you repeat your contact number, please?"}, {"role": "user", "content": "contact number is 9 my card number is 9521173032."}, {"role": "assistant", "content": "Just to confirm, did you mean your contact number is nine five two one one seven three zero three two?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "Thank you! I can see you’re Priya Mehta, registered under R C H dash D E L dash twenty twenty-five dash one eight four seven. You’re currently twenty-two weeks pregnant and last consulted Dr. Rinku Sengupta. How can I help you today?"}, {"role": "user", "content": "Yeah. Actually, Sarah, I want to reschedule my appointment because of sudden cramps in my bank back."}, {"role": "assistant", "content": "I understand you’d like to reschedule your appointment on thirteenth November at ten thirty in the morning. Is the reason for rescheduling a scheduling conflict or a medical concern?"}, {"role": "user", "content": "Yeah. I just told you that it is because of I had bad cramps in my back."}, {"role": "assistant", "content": "Thank you for sharing that, Priya. That sounds concerning. I’ll check if Dr. Sengupta can see you today or tomorrow for an emergency slot.", "tool_calls": [{"id": "call_onfRqnNmPz8PNcCLxaZSsWVE", "type": "function", "function": {"name": "end_call", "arguments": "{}"}}]}, {"role": "tool", "content": "Call ended.", "tool_call_id": "call_onfRqnNmPz8PNcCLxaZSsWVE"}]