[{"role": "assistant", "content": "Hello Hitesh . This is Stuti calling from VaniVert AI. Is this a good time to speak?"}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "user", "content": "Thanks, please stay on the line."}, {"role": "assistant", "content": "Absolutely, I’m here whenever you’re ready to continue."}, {"role": "user", "content": "Hello."}, {"role": "assistant", "content": "Hello Hitesh, great to hear from you. VaniVert provides AI voice automation for both inbound and outbound calls. This very call is handled by our AI to show how it works. What kind of business do you have?"}, {"role": "user", "content": "I am running a logistic business."}, {"role": "assistant", "content": "Nice, logistics has lots of call needs. Are you mainly focused on outbound calls, inbound calls, or both?"}, {"role": "user", "content": "I'm focused on like both of the both of the calls."}, {"role": "assistant", "content": "Got it, both inbound and outbound calls then. How many calls do you usually handle in a day or month?"}, {"role": "user", "content": "Ma'am around चार सौ calls हैं मेरे दिन के."}, {"role": "assistant", "content": "चार सौ calls daily, understood. और average call duration कितना रहता है आपके calls का?"}, {"role": "user", "content": "Ma'am दो minute के आस पास रहता है ma'am."}, {"role": "assistant", "content": "दो मिनट average duration, perfect. आपकी सबसे बड़ी परेशानी या challenge क्या है अभी इन calls में?"}, {"role": "user", "content": "Ma'am अभी team consistency नहीं हो पाती है साथ में दिक़्क़त आती है कि"}, {"role": "assistant", "content": "मुझे समझ आ गया, team consistency की problem काफी challenging होती है। क्या आपकी टीम को ये calls handle करने में कोई और मुश्किलें आती हैं?"}, {"role": "user", "content": "time जब update लेने पड़ते हैं team से तो यही दिक्कत है."}, {"role": "assistant", "content": "समझ गई जी, team से समय पर updates न मिलना बहुत मुश्किल बनाता होगा। अभी आप call process में क्या improvements देखना चाहेंगे?"}, {"role": "user", "content": "Ma'am improvement के नाम पर तो मैं यही चाहूंगा कि"}, {"role": "assistant", "content": "जी, बताइए आपकी main priority क्या होगी improvement के लिए? लागत कम करना, efficiency बढ़ाना, या कुछ और?"}, {"role": "user", "content": "moreover updates मिलते रहे, dashboard में update होते रहे, तो वही better रहेगा मेरे लिए."}, {"role": "assistant", "content": "जी बिल्कुल, continuous updates और dashboard visibility से काम आसान हो जाएगा। क्या आप हमारे solution का demo देखना चाहेंगे ताकि आप इसे practically समझ सकें?"}, {"role": "user", "content": "जी ma'am बता दीजिए."}, {"role": "assistant", "content": "बहुत अच्छा। कब आपके लिए suitable होगा demo के लिए? सुबह के time या afternoon?"}, {"role": "user", "content": "Ma'am शाम को आठ बजे कर सकते हैं?"}, {"role": "assistant", "content": "शाम आठ बजे हमारी demo timing से बाहर है। क्या शाम छह बजे या सुबह दस बजे से कोई time आपकी convenience के लिए ठीक रहेगा?"}, {"role": "user", "content": "ठीक है ma'am तो शाम को छह बजे कर लेते हैं."}, {"role": "assistant", "content": "परफेक्ट। आपका demo शाम छह बजे के लिए schedule कर देती हूँ। email address भी बताइए, ताकि details भेज सकूँ?"}, {"role": "user", "content": "मेरा email address है हम हितेश at oneiver dot I."}, {"role": "assistant", "content": "मैं email address confirm करना चाहती हूँ: H-I-T-E-S-H at O-N-E-I-V-E-R dot I. ये सही है?"}, {"role": "user", "content": "Hello, are you there?"}, {"role": "assistant", "content": "Yes, I’m here. Could you please confirm your email address letter by letter?"}, {"role": "user", "content": "It is HITESH at VANIVERT dot a I."}, {"role": "assistant", "content": "Let me confirm: H-I-T-E-S-H at V-A-N-I-V-E-R-T dot A-I. Is that correct?"}, {"role": "user", "content": "Yes."}, {"role": "assistant", "content": "", "tool_calls": [{"id": "call_8Bvy9qXvasNuUPm1RaKPkN80", "type": "function", "function": {"name": "vanivert-demo_book_demo_li8ab8l3", "arguments": "{\"email\": \"hitesh@vanivert.ai\", \"business_name\": \"Logistic business\", \"date_and_time\": \"2025-11-05T18:00:00+05:30\", \"name_of_contact\": \"Hitesh\"}"}}]}, {"role": "tool", "content": "{\"message\": \"The Slot choosen is already booked. I found several alternatives: Wednesday, 5 November 2025 at 2:30 pm IST, Wednesday, 5 November 2025 at 3:00 pm IST, and Wednesday, 5 November 2025 at 3:30 pm IST. Which time works best for you?\"}", "tool_call_id": "call_8Bvy9qXvasNuUPm1RaKPkN80"}, {"role": "assistant", "content": "शाम छह बजे booked है। आपके लिए तीन alternatives हैं: पांच नवंबर दोपहर डेढ़ बजे, तीन बजे, या साढ़े तीन बजे। कौन सा समय ठीक रहेगा?"}, {"role": "user", "content": "साढ़े तीन बजे कर लेता है ma'am. पांच बजे, पांच November को."}, {"role": "assistant", "content": "फ़ाइव बजे नहीं, साढ़े तीन बजे मतलब तीन बजकर तीस मिनट ठीक है। मैं आपके लिए पंद्रह मिनट के बाद तीन बजकर तीस मिनट का slot confirm करती हूँ। ठीक है?"}, {"role": "user", "content": "जी ma'am."}, {"role": "assistant", "content": "", "tool_calls": [{"id": "call_cY3LLQPupd2Bl1KkwMrYVaWd", "type": "function", "function": {"name": "vanivert-demo_book_demo_li8ab8l3", "arguments": "{\"email\": \"hitesh@vanivert.ai\", \"business_name\": \"Logistic business\", \"date_and_time\": \"2025-11-05T15:30:00+05:30\", \"name_of_contact\": \"Hitesh\"}"}}]}, {"role": "tool", "content": "{\"message\": \"Perfect! I've successfully booked your appointment with Logistic business for Wednesday, 5 November 2025 at 3:30 pm IST. You'll receive a calendar invitation with the meeting details shortly.\"}", "tool_call_id": "call_cY3LLQPupd2Bl1KkwMrYVaWd"}, {"role": "assistant", "content": "Perfect, आपका demo पांच नवंबर को साढ़े तीन बजे confirm हो गया है। details आपके email पर मिल जाएंगी। Thank you और आपका दिन शुभ हो!"}, {"role": "user", "content": "[USER_IDLE]"}, {"role": "assistant", "content": "क्या आप अभी भी वहाँ हैं?"}, {"role": "user", "content": "नहीं ma'am cut the खोल दिया अगर आपकी बात complete हो गई है तो cut कर दीजिए."}, {"role": "assistant", "content": "", "tool_calls": [{"id": "call_JAsZodfp5l1iiIc72LTYCzIf", "type": "function", "function": {"name": "end_call", "arguments": "{}"}}]}, {"role": "tool", "content": "Call ended.", "tool_call_id": "call_JAsZodfp5l1iiIc72LTYCzIf"}]